Terms and conditions

TERMS AND CONDITIONS

Houtcentrale B.V.

Last updated: 25 August 2026

These Terms and Conditions apply to all offers, orders, agreements and deliveries made by Houtcentrale B.V. through our websites, online stores, email, telephone, showroom and other sales channels.

Houtcentrale B.V. operates, among others, the following online stores:

Parket&meer.nl
Hardwaxstore.nl
WocaStore.nl
Rigostore.nl

By placing an order or entering into an agreement with Houtcentrale B.V., you confirm that you have read and accepted these Terms and Conditions.

For consumers, statutory consumer rights always prevail over any provision in these Terms and Conditions that conflicts with mandatory law.

Article 1 – Definitions

In these Terms and Conditions:

Houtcentrale B.V.:
Houtcentrale B.V., established in Goirle, the Netherlands.

Customer:
Any natural person or legal entity placing an order, entering into an agreement or using the services of Houtcentrale B.V.

Consumer:
A natural person acting for purposes outside their business, profession or commercial activity.

Business Customer:
A natural person or legal entity acting in the course of their business, profession or commercial activity.

Agreement:
Any agreement between Houtcentrale B.V. and the Customer concerning the sale of products and/or provision of services.

Products:
All goods offered by Houtcentrale B.V., including flooring, parquet, wood products, oils, lacquers, waxes, maintenance products, machines, tools, humidifiers and related products.

Article 2 – Company Details

Houtcentrale B.V.

Edisonstraat 6A
5051 DS Goirle
The Netherlands

Chamber of Commerce (KvK): 59870923
VAT number: NL853675351B02

Email: [email protected]

Online stores:

Parket&meer.nl
Hardwaxstore.nl
WocaStore.nl
Rigostore.nl

Showroom and/or warehouse visits are possible by appointment, unless otherwise stated.

Article 3 – Applicability

3.1

These Terms and Conditions apply to all offers, quotations, orders, agreements and deliveries of Houtcentrale B.V.

3.2

By placing an order, the Customer accepts these Terms and Conditions.

3.3

Any deviation from these Terms and Conditions is valid only if confirmed in writing or electronically by Houtcentrale B.V.

3.4

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force.

3.5

For consumers, these Terms and Conditions do not affect any mandatory statutory consumer rights.

Article 4 – Offers and Prices

4.1

All offers and prices displayed on our websites are subject to obvious errors, typographical errors and mistakes.

4.2

Prices displayed on our websites for consumers include VAT unless otherwise stated and exclude any applicable delivery costs.

4.3

Additional delivery, transport or pallet charges may apply to certain products, including:

Long products;
Heavy products;
Skirting boards and profiles;
Flooring;
Underlays;
Adhesives;
Paint and liquids;
Fragile products;
Pallet shipments;
Products with unusual dimensions.

Where additional charges apply, the Customer will be informed as clearly as reasonably possible.

4.4

Houtcentrale B.V. reserves the right to change prices and offers. A price change does not affect an agreement that has already been validly concluded, unless the change results from legal requirements or another legally permitted basis.

4.5

Obvious pricing, printing, typographical or programming errors do not bind Houtcentrale B.V.

Article 5 – Formation of the Agreement

5.1

An agreement is concluded when Houtcentrale B.V. accepts the order or begins performing the order.

5.2

After placing an order, the Customer will receive an electronic order confirmation where an email address is available.

5.3

Houtcentrale B.V. may refuse an order where there is a reasonable basis to do so, for example where:

A product is unavailable;
There is an obvious pricing or product error;
There is suspected misuse or fraud;
Payment cannot be verified;
Delivery to the specified address is reasonably impossible.

If an order that has already been paid for cannot be fulfilled, the amount paid will be refunded as soon as reasonably possible.

Article 6 – Product Information

6.1

We aim to present product information, images, specifications, colours and other information on our websites as accurately and completely as possible.

6.2

Minor differences between images displayed on a screen and the actual product may occur, for example due to screen settings or differences between production batches.

6.3

For colours of products such as oils, lacquers, paints, waxes and wood finishes, an image on a website may not always provide a completely accurate representation.

6.4

Before using a product, the Customer must always consult the manufacturer's product information, technical documentation and instructions for use.

6.5

If the Customer is unsure whether a product is suitable for a particular application, we recommend contacting us before use.

Article 7 – Payment

7.1

Payment may be made using the payment methods offered during the ordering process.

Depending on the country and order, available methods may include:

iDEAL;
Bancontact;
Klarna;
Credit card;
PayPal;
Bank transfer;
MultiSafepay;
KBC;
Belfius;
Other available payment methods.

7.2

The payment methods currently available will be shown during the checkout process.

7.3

When payment is made through an external payment service provider, that provider's additional terms may apply.

7.4

Business Customers may be eligible for payment on account following prior approval by Houtcentrale B.V.

7.5

Payment on account is available only after explicit approval by Houtcentrale B.V.

7.6

If a Business Customer fails to pay on time, Houtcentrale B.V. may suspend further orders until payment has been received.

7.7

Any collection costs and statutory interest may be charged to Business Customers in accordance with applicable legislation and the agreements made.

Article 8 – Delivery

8.1

We aim to deliver orders as quickly as possible.

8.2

Unless a specific delivery date has expressly been agreed, stated delivery times are indicative.

8.3

Where no other delivery period has been agreed, statutory delivery rules applicable to consumers shall apply.

8.4

Certain products, including flooring, made-to-measure products, specially ordered products and products supplied directly by the manufacturer, may have longer delivery times. Such delivery times will be stated as clearly as possible on the product page or during checkout.

8.5

If an order contains several products, Houtcentrale B.V. may make partial deliveries where some products become available later.

8.6

If an order cannot be delivered within the agreed period, we will inform the Customer as soon as reasonably possible.

8.7

If the Customer is absent at the time of delivery or delivery is impossible due to circumstances attributable to the Customer, additional transport, storage or redelivery costs may arise.

8.8

Unless otherwise agreed, delivery is made to the first accessible door at ground-floor level.

8.9

Special delivery conditions may apply to heavy, large or unusual products. The Customer is responsible for ensuring that the delivery location is reasonably accessible.

Article 9 – Shipping and Risk

9.1

In consumer sales, the risk of the product generally transfers to the consumer when the consumer has received the product.

9.2

For Business Customers, the risk may transfer earlier in accordance with the agreed terms or delivery conditions.

9.3

Houtcentrale B.V. works with various professional carriers and transport partners, including:

PostNL;
DHL;
UPS;
Transmission;
Other professional carriers.

9.4

The choice of carrier may depend on the product, weight, dimensions, destination and availability.

Article 10 – Inspection Upon Delivery

10.1

We recommend that Customers inspect their order as soon as reasonably possible after delivery.

10.2

Visible transport damage should, where possible, be reported immediately to the carrier and communicated to Houtcentrale B.V. as soon as possible.

10.3

In the event of damage, we may request photographs of:

The packaging;
The shipping label;
The damage;
The product.

This information helps us process a transport claim and provide an appropriate solution quickly.

10.4

Damage should be reported as soon as possible. This does not affect statutory consumer rights concerning non-conformity.

Article 11 – Right of Withdrawal for Consumers

11.1

Consumers purchasing a product online or through distance selling generally have a statutory 14-day withdrawal period.

11.2

The withdrawal period generally begins on the day after the consumer, or a third party designated by the consumer, receives the product.

11.3

The consumer does not have to provide a reason for exercising the right of withdrawal.

11.4

The consumer may withdraw from the agreement by, for example:

Using the online withdrawal option, where available;
Sending an email;
Using the model withdrawal form;
Sending another clear and unambiguous statement.

11.5

After exercising the right of withdrawal, the product must be returned within the statutory period.

11.6

The direct cost of returning the product is generally borne by the consumer, unless Houtcentrale B.V. has agreed otherwise or the law provides otherwise.

11.7

Following a valid withdrawal, Houtcentrale B.V. will refund payments received in accordance with the applicable statutory rules.

11.8

We may wait with reimbursement until we have received the returned products or until the consumer provides evidence that the products have been returned, whichever occurs first.

11.9

During the withdrawal period, the consumer must handle the product with reasonable care and may use it only to the extent necessary to establish its nature, characteristics and functioning.

11.10

If the consumer handles or uses the product beyond what is necessary to assess it, the consumer may be liable for any resulting reduction in value, to the extent permitted by law.

Article 12 – Exceptions to the Right of Withdrawal

12.1

The statutory right of withdrawal does not apply in every situation.

Examples of products for which an exception may apply, provided the applicable legal requirements are met, include:

Products manufactured according to the consumer's specifications;
Clearly personalised products;
Products specially ordered for the consumer which cannot reasonably be resold, where the legal conditions for the exception are satisfied;
Certain products which, by their nature, cannot be returned;
Other products or services for which the law excludes the right of withdrawal.

12.2

An exception to the right of withdrawal applies only where the statutory requirements for that exception are actually met.

12.3

If in doubt, consumers are advised to contact us before placing an order.

Article 13 – Returns

13.1

Returned products must be adequately packed and protected during transport.

13.2

The Customer remains responsible for a product until it has been received by Houtcentrale B.V., to the extent permitted by law.

13.3

If a product arrives damaged because it was inadequately packaged for return, the Customer may be liable for the resulting reduction in value to the extent permitted by law.

13.4

Returns should preferably include the order number or another clear reference to the original order.

13.5

Unpaid return shipments may be refused or charged to the Customer to the extent permitted by law.

Article 14 – Cancellation Before Shipment

14.1

A Customer may request cancellation of an order as long as it has not yet been shipped and has not been irrevocably specially ordered or manufactured for the Customer.

14.2

Cancellation requests can be sent to:

[email protected]

Please include:

Order number;
Name;
Address;
Reason for contacting us, if desired.

14.3

If an order has already been shipped, consumers retain any statutory right of withdrawal that applies.

Article 15 – Made-to-Measure and Specially Ordered Products

15.1

Different cancellation and return conditions may apply to made-to-measure products, specially manufactured products and products ordered specifically at the Customer's request.

15.2

Where a product is legally excluded from the right of withdrawal, this will be clearly indicated before or during the ordering process.

15.3

For Business Customers, specially ordered or made-to-measure products cannot automatically be cancelled after confirmation.

Article 16 – Services, Maintenance and Projects

In addition to selling products, Houtcentrale B.V. may also carry out projects and services, including:

Floor maintenance;
Sanding;
Treatment;
Oiling;
Lacquering;
Renovation;
Installation;
Other related services.

16.1

A separate quotation or agreement may be prepared for services.

16.2

Services will be carried out in accordance with the agreed terms.

16.3

If a Customer cancels or postpones a scheduled service shortly before the agreed start date, costs may be charged where this was agreed in advance in the quotation or agreement.

16.4

Specific terms may apply to customised work and services and may form part of the relevant agreement.

Article 17 – Use of Products

17.1

Before using a product, the Customer must carefully read the manufacturer's instructions and technical requirements.

17.2

The Customer must follow the manufacturer's instructions regarding substrate, temperature, humidity, application, drying time and maintenance.

17.3

If the Customer is uncertain about a product or application, they should contact us before using the product.

17.4

We recommend testing products such as oils, lacquers, paints and maintenance products on a small, inconspicuous area before full application.

17.5

Wood is a natural material. Variations in colour, grain, knots and dimensions may occur and do not automatically constitute a defect.

Article 18 – Warranty and Statutory Guarantee

18.1

Products sold to consumers are covered by the statutory consumer guarantee applicable under law.

18.2

Statutory guarantee means that consumers are entitled to a product that meets what they may reasonably expect under normal use.

18.3

If a product does not conform to the agreement, we will provide an appropriate remedy in accordance with the applicable statutory rules.

18.4

Any manufacturer's warranty or commercial warranty is additional to statutory consumer rights and does not limit those rights.

18.5

For Business Customers, warranty conditions are those agreed between the parties and/or provided by the manufacturer, to the extent permitted by law.

18.6

Warranty does not cover damage resulting from, for example:

Incorrect use;
Incorrect application;
Use contrary to instructions;
Improper maintenance;
Incorrect installation;
External circumstances;
Normal wear and tear;
Modifications or repairs by unauthorised third parties.

This does not affect any statutory rights of consumers.

Article 19 – Wood, Parquet and Climatic Conditions

19.1

Wood and wooden flooring are natural materials that react to temperature and relative humidity.

19.2

Movement, shrinkage, expansion, gaps and other natural changes may occur as a result of climatic conditions.

19.3

The Customer is responsible for maintaining a suitable indoor climate unless otherwise agreed in writing.

19.4

Damage arising solely from prolonged or extreme temperature or humidity conditions may fall outside Houtcentrale B.V.'s responsibility to the extent permitted by law.

Article 20 – Liability

20.1

Houtcentrale B.V. is liable only to the extent that the applicable law makes Houtcentrale B.V. responsible for the relevant damage.

20.2

For consumers, liability cannot be excluded or limited where such exclusion or limitation is prohibited by law.

20.3

Houtcentrale B.V. is not liable for damage resulting from:

Incorrect use of products;
Failure to follow use or application instructions;
Improper storage;
Work carried out by third parties;
Normal wear and tear;
Circumstances reasonably beyond our control.

20.4

To the extent permitted by law, Houtcentrale B.V.'s liability is limited to direct damage directly connected to the relevant agreement.

20.5

No limitation of liability shall apply where such limitation is prohibited by law.

Article 21 – Force Majeure

21.1

Houtcentrale B.V. is not required to perform an obligation where circumstances beyond its reasonable control prevent performance.

21.2

Force majeure may include, among other things:

War;
Natural disasters;
Fire;
Flooding;
Pandemics;
Energy supply failures;
Internet or IT failures;
Transport problems;
Strikes;
Supplier problems;
Production problems;
Import or export restrictions;
Government measures;
Customs problems;
Other circumstances that could not reasonably have been foreseen or controlled.

21.3

If delivery is delayed due to force majeure, we will inform the Customer as soon as reasonably possible.

21.4

If performance becomes permanently impossible, the parties may terminate the agreement in accordance with applicable law.

Article 22 – Retention of Title

22.1

For Business Customers, ownership of delivered products remains with Houtcentrale B.V. until the Customer has paid all amounts owed under the relevant agreement or related legal relationship, to the extent that such retention of title is legally valid.

22.2

For consumers, ownership transfers in accordance with applicable statutory rules.

22.3

The risk of loss or damage transfers in accordance with applicable law and the agreed delivery terms.

Article 23 – Third Parties

23.1

Houtcentrale B.V. may use third parties when performing agreements, including:

Carriers;
Installers;
Technicians;
Manufacturers;
Suppliers;
IT service providers;
Payment service providers;
Other specialist service providers.

23.2

Houtcentrale B.V. remains responsible for obligations that are legally attributable to Houtcentrale B.V.

Article 24 – Intellectual Property

24.1

All intellectual property rights relating to the websites, texts, photographs, images, videos, logos, designs, product presentations and other content belong to Houtcentrale B.V., its suppliers or other rights holders.

24.2

Without prior written permission, content from our websites may not be copied, distributed, published or commercially used in whole or in part, unless permitted by law.

24.3

Product images, logos and trademarks remain the property of their respective rights holders.

Article 25 – Website Availability

25.1

We aim to keep our websites and online stores continuously available and up to date.

25.2

Houtcentrale B.V. cannot guarantee that our websites will always be available without interruptions or technical problems.

25.3

We may temporarily modify, remove or update parts of our websites.

25.4

No rights may be derived from website information where there is an obvious error or mistake.

Article 26 – External Websites and Links

Our websites may contain links to third-party websites.

Houtcentrale B.V. has no control over the content, availability or privacy practices of third-party websites and is not responsible for them.

Third-party websites may have their own terms and privacy policies.

Article 27 – Personal Data

Houtcentrale B.V. processes personal data in accordance with its Privacy Policy and applicable privacy legislation.

The current Privacy Policy is available on the websites operated by Houtcentrale B.V.

Article 28 – Business Customers

28.1

Additional or different terms may be agreed with Business Customers.

28.2

Business Customers do not act as consumers and therefore may not have statutory consumer rights such as the statutory right of withdrawal.

28.3

Specific arrangements may be made with Business Customers regarding:

Payment;
Delivery;
Warranty;
Returns;
Custom-made products;
Transport;
Liability.

Where necessary, such arrangements will be recorded in writing.

Article 29 – International Orders

29.1

Houtcentrale B.V. may ship worldwide, depending on the product, destination and available transport options.

29.2

For shipments to countries outside the European Union, the destination country may impose import duties, VAT, taxes, customs charges, clearance fees or other charges.

29.3

Unless expressly agreed otherwise in advance, these costs are the responsibility of the buyer.

29.4

For international shipments outside the EU, such charges are generally collected from the recipient by customs, the carrier or local authorities.

29.5

Houtcentrale B.V. has no control over the amount or method of collection of local import duties, taxes and customs charges.

29.6

Customs procedures may cause delays. Such delays may be outside our control.

29.7

Unless otherwise agreed, international shipments outside the EU are delivered under DAP (Delivered At Place).

29.8

The Customer is responsible for checking whether the relevant product may legally be imported and used in the destination country.

Article 30 – Complaints

30.1

If you have a complaint about a product, order or service, please contact us as soon as reasonably possible.

30.2

Please provide your order number and, where relevant, photographs or other supporting information.

30.3

We aim to resolve every complaint as quickly and carefully as possible.

30.4

A complaint does not affect statutory consumer rights.

Article 31 – Electronic Communication

31.1

Houtcentrale B.V. communicates with Customers by email, telephone and electronic systems.

31.2

We make reasonable efforts to ensure that electronic communication is reliable and secure.

31.3

Houtcentrale B.V. cannot be held fully responsible for delays, loss or interception of electronic communication where this is beyond our reasonable control.

Article 32 – Printing and Publication Errors

All information in catalogues, brochures, advertisements, printed materials, websites and other publications is subject to printing, typesetting, programming and publication errors.

In the event of an obvious error, Houtcentrale B.V. is not obliged to supply the product at the incorrectly stated price or under incorrectly stated terms.

Article 33 – Applicable Law

33.1

Agreements with Business Customers and these Terms and Conditions are governed by Dutch law, to the extent permitted by law.

33.2

For consumers within the European Union, the choice of Dutch law does not deprive them of the protection provided by mandatory provisions of the law of the country in which they normally reside.

33.3

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded for business agreements to the extent legally permitted.

Article 34 – Disputes

34.1

Houtcentrale B.V. will first attempt to resolve disputes with the Customer amicably.

34.2

If a dispute cannot be resolved amicably, it will be submitted to the competent court in accordance with applicable law.

34.3

For consumer disputes, statutory rules on jurisdiction remain applicable. A consumer cannot be required by these Terms and Conditions to bring a dispute before a court that is not competent under applicable law.

Article 35 – Amendments to the Terms and Conditions

Houtcentrale B.V. may amend these Terms and Conditions where necessary, for example due to:

Changes in legislation;
Changes to our services;
Changes to our websites;
Changes to our business operations.

The most recent version will be published on our websites.

For agreements that have already been concluded, the Terms and Conditions applicable at the time the agreement was concluded will remain applicable, unless a change is legally permitted to apply to existing agreements.

Article 36 – Final Provision

If one or more provisions of these Terms and Conditions are found to be invalid, void or unenforceable, the remaining provisions shall remain fully effective.

The relevant provision will, where possible, be replaced by a valid provision that comes as close as possible to the purpose and intent of the original provision.